In Dawnlands, we aim to provide a seamless and immersive strategy experience within the Warhammer universe. All players are expected to make informed decisions when purchasing in-game content. However, we understand that exceptional cases may require special consideration. This policy outlines our approach to refunds and purchase-related concerns. 1. Finality of Transactions All purchases made within Dawnlands—including but not limited to Warpstones, time boosts, hero packs, seasonal passes, and cosmetic upgrades—are considered final once processed. No refunds will be issued for items that have been delivered or used in part or in full. 2. Refund Eligibility A refund may be considered in limited circumstances, such as: Unauthorized transactions made without the account holder's knowledge. Technical issues leading to duplicate charges. Content not received after a successful transaction due to confirmed delivery errors. Account-related problems that prevent permanent access to purchased items, despite support intervention. All refund requests will be evaluated individually by our support team. 3. Refund Requests Procedure To request a refund: Contact our support team promptly after the transaction. Include your Player ID, transaction ID, and a clear description of the issue. Attach any relevant screenshots or purchase confirmations, if available. Requests made after extended delays may be denied, especially if the item has been used in-game. 4. Platform-Based Transactions Purchases made through third-party platforms (e.g., App Store, Google Play, Steam) are subject to their respective refund policies. We do not have the ability to reverse or refund transactions handled externally. Players must reach out to the appropriate platform’s customer support to inquire about those purchases. 5. Non-Refundable Cases We do not provide refunds under the following conditions: Buyer’s remorse or change of mind. Dissatisfaction with game mechanics, balance, or progression speed. Issues caused by player error or misuse. Missed rewards due to inactivity or limited-time event expiration. Connectivity problems unrelated to the game servers. 6. Prevention of Refund Abuse We monitor all refund activity. Abuse of the refund process—such as repeated unjustified claims, chargebacks after item usage, or attempts to exploit technical errors—may result in: Refusal of current and future refund requests. Removal of refunded content from the account. Temporary or permanent suspension of game access. 7. Support First Policy We strongly recommend contacting our technical support team before requesting a refund. Many common problems (e.g., delayed delivery, content not appearing) can be resolved quickly without reversing the transaction. 8. Server Stability and Maintenance Temporary downtimes, scheduled maintenance, or isolated connection issues do not qualify as valid reasons for refunds. We are committed to maintaining a stable service and communicate outages whenever possible. 9. Limited-Time Purchases All purchases made during seasonal events, sales, or limited-time promotions are non-refundable. We do not issue refunds due to the end or modification of such events. 10. Refund Processing If a refund is approved, the timeline for processing depends on your payment method and regional banking policies. Once issued, the refunded amount may take several business days to appear on your statement. Approval of a refund does not imply future entitlement to refunds under similar or unrelated circumstances. 11. Policy Revisions This Refund Policy may be amended to reflect changes in services, platform policies, or legal requirements. Continued use of Dawnlands indicates acceptance of the most recent version of the policy.